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December 2010 - Posts

Making 'good enough' the new normal

Published: December 30 2010, 03:35 PM | 2 Comment(s)
by Jay Fry

In looking back on some of the more insightful observations that I've heard concerning cloud computing in 2010, one kept coming up over and over again. In fact, it was re-iterated by several analysts onstage at the Gartner Data Center Conference in Las Vegas earlier this month.

The thought went something like this:

IT is being weighed down by more and more complexity as time goes on. The systems are complex, the management of those systems is complex, and the underlying processes are, well, also complex.

The cloud seems to offer two ways out of this problem. First, going with a cloud-based solution allows you to start over, often leaving a lot of the complexity behind. But that's been the same solution offered by any greenfield effort - it always seems deceptively easier to start over than to evolve what you already have. Note that I said "seems easier." The real-world issues that got you into the complexity problem in the first place quickly return to haunt any such project. Especially in a large organization.

Cloud and the 80-20 rule

But I'm more interested in highlighting the second way that cloud can help. That way is more about the approach to architecture that is embodied in a lot of the cloud computing efforts. Instead of building the most thorough, full-featured systems, cloud-based systems are often using "good enough" as their design point.

This is the IT operations equivalent of the 80-20 rule. It's the idea that not every system has to have full redundancy, fail-over, or other requirements. It doesn't need to be perfect or have every possible feature. You don't need to know every gory detail from a management standpoint. In most cases, going to those extremes means what you're delivering will be over-engineered and not worth the extra time, effort, and money. That kind of bad ROI is a problem.

"IT has gotten away from "good enough" computing," said Gartner's Donna Scott in one of her sessions at the Data Center Conference. "There is a lot an IT dept can learn from cloud, and that's one of them."

The experiences of eBay

In talking about his experiences working at eBay during the same conference, Mazen Rawashdeh, vice president of eBay's technology operations, talked about his company's need to be able to understand what made the most impact on cost and efficiency and optimize for those. That mean a lot of "good enough" decisions in other areas.

eBay IT developed metrics that helped drive the right decisions, and then focused, according to Rawashdeh, on innovation, innovation, innovation. They avoided the things that would weigh them down because "we needed to break the linear relationship between capacity growth and infrastructure cost," said Rawashdeh. At the conference, he laid out a blueprint for a pretty dynamic IT operations environment, stress-tested by one of the bigger user bases on the Web.

Rawashdeh couched all of this IT operations advice in one of his favorite quotes from Charles Darwin: "It's not the strongest of species that survive, nor the most intelligent, but the ones most responsive to change." In the IT context, it means being resilient to lots of little changes - and little failures - so that the whole can still keep going. "The data center itself is our ‘failure domain,'" he said. Architecting lots of little pieces to be "good enough" lets the whole be stronger, and more resilient.

Everything I needed to know about IT operations I learned from my cloud provider

So who seems to be the best at "good enough" IT these days? Most would point to the cloud service providers, of course.

Many end-user organizations are starting to get this kind of experience, but aren't very far yet. Forrester's James Staten says in his 2011 predictions blog that he believes end-user organizations will build private clouds in 2011, "and you will fail. And that's a good thing. Because through this failure you will learn what it really takes to operate a cloud environment." He recommends that you "fail fast and fail quietly. Start small, learn, iterate, and then expand."

Most enterprises, Staten writes, "aren't ready to pass the baton" - to deliver this sort of dynamic infrastructure - yet. "But service providers will be ready in 2011." Our own Matt Richards agrees. He created a holiday-inspired list of some interesting things that service providers are using CA Technologies software to make possible.

In fact, Gartner's Cameron Haight had a whole session at the Vegas event to highlight things that IT ops can learn from the big cloud providers.

Some highlights:

· Make processes experienced-based, rather than set by experts. Just because it was done one way before doesn't mean that's the right way now. "Cloud providers get good at just enough process," said Haight, especially in the areas of deployment and incident management.

· Failure happens. In fact, the big guys are moving toward a "recovery-oriented" computing philosophy. "Don't focus on avoiding failure, but on recovery," said Haight. The important stat with this approach is not mean-time-between-failures (MTBF), but mean-time-to-repair (MTTR). Reliability, in this case, comes from software, not the underlying hardware.

· Manageability follows from both software and management design. Management should lessen complexity, not add to it. Haight pointed toward tools trying to facilitate "infrastructure as code," to enable flexibility.

Know when you need what

So, obviously, "good enough" is not always going to be, well, good enough for every part of your IT infrastructure. But it's an idea that's getting traction because of successes with cloud computing. Those successes are causing IT people to ask a few fundamental questions about how they can apply this approach to their specific IT needs. And that's a useful thing.

In thinking about where and how "good enough" computing is appropriate, you need to ask yourself a couple questions. First, how vital is the system I'm working on? What's its use, tolerance for failure, importance, and the like. The more critical it is, the more careful you have to be with your threshold of "good enough."

Second, is speed of utmost importance? Cost? Security? Or a set of other things? Like Rawashdeh at eBay, know what metrics are important, and optimize to those.

Be honest with yourself and your organization about places you can try this approach. It's one of the ideas that got quite a bit of attention in 2010 that's worth considering.

This blog is cross-posted at Data Center Dialog.  Do you tweet?  Follow @jayfry3 on Twitter.

 

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By: Jay Fry
Jay Fry is vice president of marketing, Cloud Computing, at CA Technologies. He has over 20 years of experience in marketing and management for innovative enterprise software companies. Prior to CA, Jay was vice president of marketing at cloud computing start-up Cassatt and founded the marketing department...
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Cloud Predictions Beyond 2011 - Part 1: Consumer Services Rule

Published: December 22 2010, 03:27 PM | no comments
by CA Community

In the past weeks we launched directly from the season of cloud events into what SysCon calls the Annual Predictions Bonanza. Gartner released its predictions on December 1 leading with "critical infrastructure will be disrupted by online sabotage."  At CIO magazine Bernard Golden gave two interesting points of view, one for vendors and one for users, and even CA Technologies offered insights into the changes we expect in 2011, including how "security will shift from being perceived as a cloud inhibitor to becoming a cloud enabler."

So, what happens after 2011?  In a few upcoming blogs I will highlight some "megatrends" that I believe are happening - or need to happen - in the decade about to start. (Now, you may argue that the decade started a year ago, but starting to count at zero is very "old school IT" and "old school IT" is definitely not what we are going to see going forward.)

BIG IT becomes Consumer IT

Traditionally "BIG IT" represented the IT operations of large banks, governments and Fortune 1000 companies. These organizations were typically the first to implement new technologies, ranging from the first mainframes to powerful UNIX clusters and later rack-based systems. Many technology companies used the 80/20 rule -- that the top 20% of companies were responsible for 80% of the overall Global IT spend -- to guide their strategy.  Today the total data processing at the average stock exchange still dwarfs the number of transactions a phenomenon like Twitter handles, but online entertainment is rapidly catching up.

This really hit home while visiting a large hosted European data center a few weeks ago. There were some corners where you could still find enterprise servers zooming away, but the really big server farms and all the reserved open spots were dedicated to consumer-related services such as online gaming, mobile internet and messaging, and on-demand television. The rise of of these consumer services will cause unprecedented demands for cloud storage, cloud networking and cloud processing in 2011, but the average enterprise IT manager won't particularly notice. In fact, many traditional IT chiefs may still feel they are "BIG IT".  If you're interested in an analyst covering these new consumer areas then you may enjoy Om Malik's GigaOM site.

You could say that this trend of data centers becoming more and more consumer-centric is the top- down part of IT consumerization. The bottom-up part is employees bringing their consumer technology (iPhones, iPads, etc.) and expecting to use them while doing their job. The long term impact of this top-down trend will be that traditional BIG IT technology vendors will start to focus their R&D more on new, fast growing markets. Vendors with a running start in this new reality will be consumer electronics companies (like Apple) and technology vendors that grew up - or grew big - with the internet. As a result Enterprise IT will become a secondary market, a market where data center inventions and investments that were originally made for the consumer and entertainment market can be redeployed. Something to take into consideration when picking your strategic technologies and vendors for the next decade. 

Now consumer IT won't take over Enterprise IT completely during 2011, but the days that we made fun of hardware vendors that made more money on consumer printers and ink than on enterprise data centers are definitely behind us.

 

P.S. -- OK just one prediction for 2011.  In one of my earlier blogs I wrote about the four P's of Innovation - Problem, Ponder, Publish and Pilot. For Enterprise IT, 2010 was clearly the year of publications (just look at the number of blogs with cloud predictions). That would make 2011 the year of piloting. Check back for my next blog on what I expect the production period will look like.

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By: CA Community
CA Community is the blog manager’s account used to post general updates and news items.
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MSPs are doing crazy things in cloud...are you?

Published: December 20 2010, 08:56 AM | 5 Comment(s)
by Matthew Richards

As I talk to MSP customers around the world I am amazed by the variety in what they are doing with "cloud."  In past posts I have pointed out that MSPs are the biggest cloud instigators.  If it weren't for them, we probably wouldn't see business users complaining so much about the time it takes to deploy a new server using traditional methods.  So, MSPs are clearly on the cutting edge of the market.  To that point, I thought I would take this holiday post to have some fun - to dig into the evolution of this market, and outline a few interesting business models that MSPs (or service providers, if you prefer) are going after.  Let's get into a few of the more interesting business models.

Dear Santa, I want a pony...and a cloud business.

Imagine for a minute you are a large telco.  You want a cloud business, and you want it now.  The problem is you don't want to buy an existing cloud business, and you are not sure you want to implement your own from scratch.  What are you left with?  This excellent franchise model.  An established MSP shows up at your door, and they offer you their MSP business in a box.  You get architectures, templates, hardware specs, processes, portals - everything you need that is an exact duplicate of an existing cloud business.  And you get it in your data center.  I call this the franchise model, because for a slice of margin and some upfront investment, you too can have a cloud business in your stocking.

Rudolph, can you help me see my way to the clouds?

Imagine you are a software vendor.  You sell traditional software to your customers, and they are pretty happy with you.  Then along comes SaaS, and you start to see your business decline for competitive SaaS offerings.  So, instead of throwing in the towel, you find a partner than can get you a cloud offering right now.  This Service provider helps you SaaS-ify your product and then hosts it for you.  Now, in no time, you have your software product as a SaaS offering - complete with portal, billing and user management.  It is hosted by the MSP that SaaS-ified the application, and you share some margin in exchange for market access to a whole new business.  Neat.  I call this the SaaSifier.

Who needs a sleigh filled with hardware when you have ... The Hoster.

Let's assume for a minute that you have the best idea for a software offering the world has seen.  You want to offer it to customers, but you can't see your way past the fact that you don't have a data center.  Well, no problem.  An entire line of MSPs exists just to host your business for you.  The will do everything from a traditional co-location agreement to a full managed service agreement.  Just bring your services and know how, and they will handle as much of the rest as possible.  How is this different than the SaaSifier?  The SaaSifier takes your software and makes it into SaaS.  The Hoster, on the other hand, lets you provide your SaaS application and does everything else.

In my stocking, the new action flick ... The Aggregator. 

How many smaller MSPs are out there?  Lots.  And more are emerging every day.  In the non-cloud world we have a role called the Value Added Distributor (VAD) to address these customers.  They have a network of Value Added Resellers (VARs) that help them reach a range of customers. VAD account managers help educate the VARs on products, run sales campaigns, provide marketing, book keeping, and sometimes services as part of the "value added" role.  Today, we are seeing the emergence of a specialist role for service providers, a role we call the MSP Aggregator.  These are typically geographically focused businesses who manage licenses and other services for small MSPs.  Instead of a network of VARs, Aggregators have a network of MSPs.  The Aggregators, then, offer value added services to their MSPs, and typically consolidate licensing and manage vendor relationships.

These are just a few of the more interesting MSP roles I have seen out there.  What do you think?  Are you seeing anything crazy coming up in your travels.  If so, I would love to hear from you.

 

*Image used under Creative Commons License.

 

 

 

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By: Matthew Richards
Matthew Richards ( @MTRichards ) is the Senior Director of Product Marketing for the Cloud Computing business at CA Technologies. In this role, he is responsible for driving customer-focused initiatives related to the company’s cloud computing vision and products. Previously, Matthew spent a couple years...
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Survey points to the rise of ‘cloud thinking'

Published: December 16 2010, 08:31 AM | 2 Comment(s)
by Jay Fry

In any developing market, doing a survey is always a bit of a roll of the dice.  Sometimes the results can be pretty different from what you expected to find. 

I know a surprise like that sounds unlikely in the realm of cloud computing, a topic that, if anything, feels over-scrutinized.  However, when the results came back from the Management Insight survey (that CA Technologies sponsored and announced today), there were a few things that took me and others looking at the data by surprise.

Opinions of IT executives and IT staffs on cloud don't differ by too much.  We surveyed both decision makers and implementers, thinking that we'd find some interesting discrepancies.  We didn't.  They all pretty much thought cloud could help them on costs, for example.  And regardless of both groups' first impressions, I'm betting cost isn't their eventual biggest benefit.  Instead, I'd bet that it's agility - the reduced time to having IT make a real difference in your business - that will probably win out in the end.

IT staff are of two minds about cloud.  One noticeable contradiction in the survey was that the IT staff was very leery about cloud because they see its potential to take away their jobs.  At the same time, one of the most popular reasons to support a cloud initiative was because it familiarized them with the latest and greatest in technology and IT approaches.  It seems to me that how each IT person deals with these simultaneous pros and cons will decide a lot about the type of role they will have going forward.  Finding ways to learn about and embrace change can't be a bad thing for your resume.

Virtualization certainly has had an impact on freeing people to think positively about cloud computing.  I wrote about this in one of my early blogs about internal clouds back at the beginning of 2009 - hypervisors helped IT folks break the connection between a particular piece of hardware and an application.  Once you do that, you're free to consider a lot of "what ifs." 

This new survey points out a definite connection between how far people have gotten with their virtualization work and their support for cloud computing.  The findings say that virtualization helps lead to what we're calling "cloud thinking."  In fact, the people most involved in virtualization are also the ones most likely to be supportive of cloud initiatives.  That all makes sense to me.  (Just don't think that just because you've virtualized some servers, you've done everything you need to in order to get the benefits of cloud computing.)

The survey shows people expect a gradual move from physical infrastructure to virtual systems, private cloud, and public cloud - not a mad rush.  Respondents did admit to quite a bit of cloud usage - more than many other surveys I've seen.  That leads you to think that cloud is starting to come of age in large enterprises (to steal a phrase from today's press release).  But it's not happening all at once, and there's a combination of simple virtualization and a use of more sophisticated cloud-based architectures going on.  That's going to lead to mixed environments for quite some time to come, and a need to manage and secure those diverse environments, I'm betting.

There are open questions about the ultimate cost impact of both public and private clouds.  One set of results listed cost as a driver and an inhibitor for public clouds, and as a driver and an inhibitor for private ones, too.  Obviously, there's quite a bit of theory that has yet to be put into practice.  I bet that's what a lot of the action in 2011 will be all about:  figuring it out.

And who can ignore politics?  And finally, in looking at the internal organizational landscape of allies and stonewallers, the survey reported what I've been hearing anecdotally from customers and our folks who work with them:  there are a lot of political hurdles to get over to deliver a cloud computing project (let alone a success).  The survey really didn't provide a clear, step-by-step path to success (not that I expected it would).  I think the plan of starting small, focusing on a specific outcome, and being able to measure results is never a bad approach.  And maybe those rogue cloud projects we hear about aren't such a bad way to start after all. (You didn't hear that from me, mind you.)

Take a look for yourself

Those were some of the angles I thought were especially interesting, and, yes, even a bit surprising in the survey.  In addition to perusing the actual paper that Management Insight wrote about the findings, I'd also suggest taking a look at the slide show highlighting a few of the more interesting results graphically.  You can take a look at those slides here:

I'm thinking we'll run the survey again in the middle of next year (at least, that seems like about the right timing to me).  Two things will be interesting to see.  First, what will the "cloud thinking" that we're talking about here have enabled?  The business models that cloud computing makes possible are new, pretty dynamic, and disruptive.  Companies that didn't exist yesterday could be challenging big incumbents tomorrow with some smart application of just enough technology.  And maybe with no internal IT whatsoever.

Second, it will be intriguing to see what assumptions that seem so logical now will turn out to be - surprisingly - wrong.  But, hey, that's why we ask these questions, right?

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By: Jay Fry
Jay Fry is vice president of marketing, Cloud Computing, at CA Technologies. He has over 20 years of experience in marketing and management for innovative enterprise software companies. Prior to CA, Jay was vice president of marketing at cloud computing start-up Cassatt and founded the marketing department...
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Beyond Jimmy Buffett, sumos, and virtualization? Cloud computing hits #1 at Gartner Data Center Conference

Published: December 15 2010, 02:11 PM | no comments
by Jay Fry

I spent last week along with thousands of other data center enthusiasts at Gartner's 2010 Data Center Conference and was genuinely surprised by the level of interest in cloud computing on both sides of the podium. As keynoter and newly minted cloud computing expert Dave Barry would say, I'm not making this up.

This was my sixth time at the show (really), and I've come to use the show as a benchmark for the types of conversations that are going on at very large enterprises around their infrastructure and operations issues. And as slow-to-move as you might think that part of the market might be, there are some interesting insights to be gained comparing changes over the years - everything from the advice and positions of the Gartner analysts, to the hallway conversations among the end users, to really important things, like the themes of the hospitality suites.

So, first and foremost, the answer is yes, APC did invite the Jimmy Buffett cover band back again, in case you were wondering. And someone decided sumo wrestling in big, overstuffed suits was a good idea.

Now, if you were actually looking for something a little more related to IT operations, read on:

Cooling was hot this year...and cloud hits #1

It wasn't any big surprise what was at the top of peoples' lists this year. The in-room polling at the opening keynotes placed data center space, power, and cooling at the top of list of biggest data center challenges (23%). The interesting news was that developing a private/public cloud strategy came in second (16%).

This interest in cloud computing was repeated in the Gartner survey of CIOs' top technology priorities. Cloud computing was #1. It made the biggest jump of all topics since their '09 survey, by-passing virtualization, on its way to head up the list. But don't think virtualization wasn't important: it followed right behind at #2. Gartner's Dave Cappuccio made sure the audience was thinking big on the virtualization topic, saying that it wasn't just about virtualizing servers or storage now. It's about "the virtualization of everything. Virtualization is a continuing process, not a one-time project."

Bernard Golden, CEO of Hyperstratus and CIO.com blogger (check out his 2011 predictions here), wondered on Twitter if cloud leapfrogging virtualization didn't actually put the cart before the horse. I'm not sure if CIOs know whether that's true or not. But they do know that they need to deal with both of these topics, and they need to deal with them now.

Putting the concerns of 2008 & 2009 in the rear-view mirror

This immediacy for cloud computing is a shift from the previous years, I think. A lot of 2008 was about the recession's impact, and even 2009 featured sessions on how the recession was driving short-term thinking in IT. If you want to do a little comparison yourself, take a look at a few of my entries about this same show from years past (spanning the entire history of my Data Center Dialog blog to date, in fact). Some highlights: Tom Bittman's 2008 keynote (he said the future looks a lot like a private cloud),2008's 10 disruptive data center technologies, 2008's guide to building a real-time infrastructure, and the impact of metrics on making choices in the cloud from last year.

The Stack Wars are here 

Back to today (or at least, last week), though. Gartner's Joe Baylock told the crowd in Vegas that this was the year that the Stack Wars ignited. With announcements from Oracle, VCE, IBM, and others, it's hard to argue.

The key issue in his mind was whether these stack wars will help or inhibit innovation over the next 5 years. Maybe it moves the innovation to another layer. On the other hand, it's hard for me to see how customers will allow stacks to rule the day. At CA Technologies, we continue to hear that customers expect to have diverse environments (that, of course, need managing and securing, cloud-related and otherwise). Baylock's advice: "Avoid inadvertently backing into any vendor's integrated stack." Go in with your eyes open.

Learning about - and from - cloud management 

Cloud management was front and center. Enterprises need to know, said Cameron Haight, that management is the biggest challenge for private cloud efforts. Haight called out the Big Four IT management software vendors (BMC, CA Technologies, HP software, and IBM Tivoli) as being slow to respond to virtualization, but he said they are embracing the needs around cloud management much faster. 2010 has been filled with evidence of that from my employer - and the others on this list, too.

There's an additional twist to that story, however. In-room polling at several sessions pointed to interest from enterprises in turning to public cloud vendors themselves as their primary cloud management provider. Part of this is likely to be an interest in finding "one throat to choke." Haight and Donna Scott also noted several times that there's a lot to be learned from the big cloud service providers and their IT operations expertise (something worthy of a separate blog, I think). Keep in mind, however, that most enterprise operations look very different (and much more diverse) than the big cloud providers' operations.

In a similar result, most session attendees also said they'd choose their virtualization vendors to manage their private cloud. Tom Bittman, in reviewing the poll in his keynote, noted that "the traditional management and automation vendors that we have relied on for decades are not close to the top of the list." But, Bittman said, "they have a lot to offer. I think VMware's capabilities [in private cloud management] are overrated, especially where heterogeneity is involved."

To be fair: Bittman made these remarks because VMware topped the audience polling on this question. So, it's a matter of what's important in a customer's eyes, I think. In a couple of sessions, this homogeneous v. heterogeneous environment discussion became an important way for customers to evaluate what they need for management. Will they feel comfortable with only what each stack vendor will provide?

9 private cloud vendors to watch

Bittman also highlighted 9 vendors that he thought were worthy of note for customers looking to build out private clouds. The list included BMC, Citrix, IBM, CA Technologies, Eucalyptus, Microsoft, Cisco, HP, and VMware.

He predicted very healthy competition in the public cloud space (and even public cloud failures, as Rich Miller noted at Data Center Knowledge) and similarly aggressive competition for the delivery of private clouds. He believed there would even be fierce competition in organizations where VMware owns the hypervisor layer.

As for tidbits about CA Technologies, you won't be surprised to learn that I scribbled down a comment or two: "They've made a pretty significant and new effort to acquire companies to provide strategic solutions such as 3Tera and Cassatt," said Bittman. "Not a vendor to be ignored." Based on the in-room polling, though, we still have some convincing to do with customers.

Maybe we should figure out what it'll take to get the Jimmy Buffett guy to play in our hospitality suite next year? I suppose that and another year of helping customers with their cloud computing efforts would certainly help.

In the meantime, it's worth noting that TechTarget's SearchDataCenter folks also did a good job with their run-down on the conference, if you're interested in additional color. A few of them might even be able to tell you a bit about the sumo wrestling, if you ask nicely.

And I'm not making that up either.

 

This blog is cross-posted at Data Center Dialog.  Do you tweet?  Follow @jayfry3 on Twitter.

 

 

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By: Jay Fry
Jay Fry is vice president of marketing, Cloud Computing, at CA Technologies. He has over 20 years of experience in marketing and management for innovative enterprise software companies. Prior to CA, Jay was vice president of marketing at cloud computing start-up Cassatt and founded the marketing department...
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