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• The Water is Freezing, Are You Fully Prepared to Jump In? Achieving Physical and Virtualization Operational Excellence

  By now we are all very familiar with the Virtualization numbers: 80% of new servers installed by 2012 will be virtualized 60% improvement to your systems utilization rate 82% reduction in server energy consumption from virtualization Virtualizing your... Posted Dec 14 2009, 01:37 PM by Brian Bakstran with | with no comments Tags: application performance management, Automation, business services, IT management, Service Assurance, Virtualization, virtualization management

• Risk Management is the Bedrock of Improved Service Quality

  Managing service quality is not elusive, but, if attempted manually, it may seem so. Service quality management requires real time knowledge of every component that is involved in providing that service. For a service such as email or order management... Posted Dec 08 2009, 08:48 AM by Pam Snaith with | with no comments Tags: business services, infrastructure management, IT Services, risk management, Service Assurance, service quality

• Transforming IT Operations from Technology Management into a Service Delivery Organization

  "IT alignment" may be an over-used phrase, but it packs a punch when IT Operations gets an unexpected call from senior management, important customers or the help desk asking why a service is down or slow. Industry research shows that majority... Posted Dec 07 2009, 03:08 PM by David Hayward with | with 1 comment(s) Tags: business services, IT management, IT operations, IT Services, risk management, Service Assurance