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• How Can You Close the Loop on Network Problems?

  It's always the network's fault or that's how it usually seems to the network group at most organizations. The blame for business application failures needs to land somewhere and, historically, the network was a good choice. In the pioneer... Posted Jul 21 2009, 11:50 AM by Pam Snaith with | with 1 comment(s) Tags: Business Service Assurance, Configuration Management, Network Management

• Database Management Isn’t Just For DBA’s Anymore

  I want to start off by saying that I'm not, nor have I ever been, a database administrator (DBA). For this discussion, I feel that this is a distinct advantage, as I offer an "outsider's perspective." So let me ask you, have you ever... Posted Jul 14 2009, 11:23 AM by Ramona Copeland with | with 2 comment(s) Tags: Business Service Assurance, Database Management

• Managing Service Quality in a Lean Economy

  A lean economy creates difficult choices for IT departments. Customers, forced to do more with fewer resources, are demanding greater economies of scale. We see IT managers grapple every day with the challenge of ensuring the health of the services their... Posted May 18 2009, 11:16 AM by Pam Snaith with | with no comments Tags: IT Services, Business Service Assurance, Service Management, Lean IT