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September 2011 - Posts

Strategic Alliance With Bull to Help Large Enterprises Transform Heterogeneous IT Infrastructures to Private Clouds

Published: September 20 2011, 09:40 AM | no comments
by David Resnic

CA Technologies Automation Suite Business Solutions continue to gain momentum in market. Today we announced a strategic alliance with solutions provider Bull to help large enterprises transform their heterogeneous IT infrastructures to private clouds.

This expansion of our long-time relationship with Bull features a distribution agreement for our Virtualization Management and Service Automation solution portfolio, including CA Automation Suite for Data Centers.

As explained in our joint press release:

After realizing immediate benefits from server consolidation and silo integration, many enterprises face new issues related to operational complexities, such as virtual sprawl, virtual stall, capacity optimization and increasing operational costs. The combination of CA Technologies solutions and Bull's integration services is essential to make virtualized architectures more flexible and introduce a new dynamic infrastructure within the enterprise in order to improve IT productivity and the way IT resources are used.

Bull Advisory Services provide customers with an infrastructure assessment and analysis to determine opportunities that may be addressed by the cloud model. Following an assessment, Bull provides recommendations ranging from a set of services to a new reference architecture, and an ROI model for the solution.

The implementation of this reference architecture may include CA Automation Suite for Data Centers, which features the following capabilities: process automation, orchestration, provisioning standardization, configuration management, charge-back/accounting management and resource management, as well as CA Business Service Insight for contractual service level management. Bull's professional services and expertise offer customers the support needed to integrate and leverage new solutions.

For additional information about our new strategic alliance with Bull, read Patrick Debus-Pesquet's post on our IT Transformation: Opportunities & Challenges blog.

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By: David Resnic
David is senior principal of communications at CA, working with the Virtualization and Service Automation teams. He has more than 18 years of B2B and B2C public relations experience, working with dozens of companies such as Arsenal Digital Solutions, E Ink, Hasbro, MobileAccess, and Spalding Sports Worldwide...
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Tech Tip: How to Fit Legacy Desktops into VDI

Published: September 08 2011, 09:05 AM | no comments
by Allan Andersen

Today's tip comes to us from author Jaime Halscott via our friends at Realtime Publishers.

How to Fit Legacy Desktops into VDI

Desktop virtualization can be a powerful solution for providing end user service delivery, but many businesses aren't going to make a wholesale shift from desktops to thin clients. Being able to leverage legacy desktops for service delivery can help with cost savings by reducing hardware expenses and extending the usable life of PCs. There are a few ways to accomplish this goal.

The "Double Desktop"

A common means of accessing virtual desktops is to use a technology running on top of the operating system (OS). This was traditionally either Remote Desktop Protocol (RDP) or Citrix's ICA. These technologies have been updated and rolled into RemoteFX and Citrix's HDX protocols. VMware's PCoIP solution is also an option for VDI access.

This method is simple to set up. All you need to do is install the client of choice for the VDI platform you are going to access, and you have instant access. The "double desktop" scenario does have drawbacks, including double management. The legacy desktop OS still has to be managed, which involves providing for software updates, antivirus support, backup, and various additional maintenance tasks. As a result, the cost savings gained from the reuse of the desktops and speed of deployment don't extend to support cost savings.

The Desktop as a Thin Client

Repurposing desktops to function like thin clients provides benefits in terms of reduced hardware costs and better performance. This setup also reduces the support costs for management of the underlying desktop OS. However, desktops as thin clients aren't problem-free. Hardware support may be difficult to come by because driver support isn't as complete as with a client OS. The current trend of using desktops as thin clients is best used as a stop-gap measure to provide extended life for the desktops until a transition to thin clients is possible.

Create a Representative Proof of Concept

Although both the double desktop and desktop-as-a-thin-client methods are valid, determining the best fit will require creating a truly representative proof of concept. You will need to test the solutions used to turn a desktop into a thin client to ensure that all of the representative hardware works in this solution. You will also need to outline the costs for the transition to determine whether the cost savings in reduced support are worth the investment.

Choosing the Best Path to Desktops for VDI

Using the double desktop method is the simplest but yields no appreciable support cost savings-and might even increase support costs. The double desktop is perfect for testing and limited-scale production deployments. Repurposing desktops to serve as thin clients is an excellent option, but care must be taken to test hardware support. Desktops that are fully supported can then be cost-effectively transitioned to thin clients until the end of their life cycle.

For additional information about managing VDI environments, please visit the CA Technologies Resource Center: www.ca.com/desktoptransformation.  

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By: Allan Andersen
Allan Andersen is a vice president of product management in CA Technologies Virtualization and Automation customer solutions business. In this role, Allan is responsible for the strategic positioning and product management activities for CA Technologies IT Client Management and IT Asset Management solutions...
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The Path to the Cloud Means New Expectations for IT

Published: September 07 2011, 12:27 PM | 1 Comment(s)
by Bruce Milne

I spent last week at VMworld at the Venetian in Las Vegas. I was struck by 2 observations at the show:

The first observation was that interest in "clouds" of any stripe, private, public, or hybrid, is at an all-time high. Pretty much every vendor on the expo floor was explaining how they complement your cloud strategy.

In the session tracks, most of the technical sessions were based on virtualization deployment and best practices, but many of the "business" and roadmap sessions focused heavily on the evolution of private clouds. This says to me that we're early in cloud adoption and maturity, which brings me to my second observation: that there remains a great deal of confusion and concern about migrating mission-critical business services to a shared computing environment. Folks I talked to have, for the most part, adopted virtualization and are using it extensively in their businesses. Most also have implemented "virtual first" policies, meaning that any new business service requests are hosted in a virtual environment unless a business case can be made otherwise.

But despite their virtualization maturity, a consistent theme emerged from my conversations. They told me that the push for cloud in their organizations is driven by economics, not technical merit, and that their IT shops are now accountable for maximizing the economic return of the cloud investment. All are now expected to deliver cost savings and optimization of the data center cost structure by deploying entire business service portfolios into the cloud, as opposed to simply virtualizing workloads onto virtual hosts at what were admittedly sub-optimal levels of saturation. All agreed that this requires a different set of tools, techniques and skills to manage the IT environment.

 Exacerbating their concerns is the introduction of VMware vSphere 5, VMware's new cloud platform. This platform allows VMware's VM's to take advantage of larger and more powerful hardware, but brings with it licensing and pricing changes that are still new territory for customers. What is clear is that migration to vSphere 5 is a matter of when, not if, and that consolidation and optimization of the current environment will be critical in maximizing their investment in VMware and other cloud technologies.

The complexity of hosting business services in a private cloud, the importance of making sure those business services perform well, and the imperative to maximize the investment in cloud technologies make for a tough balancing act that cries out for an automated solution. VMware customers exploring cloud options or considering a move to vSphere 5 need to look at solutions that will automatically place workloads, balance virtual environments and optimize them for performance, saturation and cost. Ideally, the solution will also look forward and predict optimal configuration, since the initial placement of workloads is only optimal until something changes, and we all know that change is a constant. Anyone considering deploying a private cloud will need to account for this reality.

Our announcement today regarding a placement and balancing solution is a direct response to these concerns voiced by customers. As private clouds become more prevalent, automation will be a prerequisite to make them manageable. CA Technologies new solution not only balances and optimizes landscapes for current demand, it also looks into the future for optimal configuration under different circumstances. For customers looking at alternatives like converged infrastructures or cloud-bursting to public cloud vendors, the solution also allows them to predict the optimal configuration and to compare performance to their existing cloud infrastructure.

For virtualization customers confused and concerned about migrating mission-critical business services to the cloud, this innovation is a game-changer. Read more here: http://www.ca.com/us/news/Press-Releases/na/2011/CA-Technologies-Delivers-Capacity-Management-Solution-to-Help-Customers-Control-Costs.aspx.

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By: Bruce Milne
Bruce Milne is vice president of Product Management for CA Technologies. He joined CA Technologies via its acquisition of Hyperformix in November 2010. As vice president of Products and Marketing, Bruce was instrumental in establishing Hyperformix as a leading provider of capacity management software...
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Moving Beyond Monitoring Into Configuration Management

Published: September 06 2011, 11:24 AM | no comments
by Brandon Whichard

IT has long been monitoring infrastructure to detect outages and discover performance problems. While monitoring has and always will be an important part of data center operations, it's always going to be reactive. The simplest way for service providers to reduce costs is to prevent outages from happening in the first place.

Today CA Technologies and NEC announced a partnership to help bring configuration management to NEC's MasterScope. NEC has licensed CA Configuration Automation to help customers enforce configuration standards as they transition from traditional physical servers to virtual machines. With CA Configuration Automation, NEC MasterScope customers will be able to define configuration standards, detect errors and proactively remediate errors before outages occur.

You would never roll out a new service without monitoring its performance and availability so why would you launch a service without proper configuration management? The risks of an outage are simply too great. With this new partnership CA Technologies and NEC are positioned to help you move from a purely reactive approach to a proactive approach that will help prevent outages and reduce costs.       

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By: Brandon Whichard
Brandon Whichard is part of the product marketing team working in CA's Virtualization and Service Automation Business Unit. He is responsible for promoting and evangelizing CA’s Data Center Automation solutions. Prior to joining CA Technologies, Brandon held a variety of product management and marketing...
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Leveraging Mobility & Relevance to Minimize Disruption in a Workload Environment

Published: September 01 2011, 11:26 AM | 1 Comment(s)
by Umair Khan

It's 3 AM and job processing just failed at the data center. Tomorrow's the end of the quarter and if those jobs don't finish, the business is going to be effected. What you do?

What if you could timely resolve job failures before they cause significant business disruptions? What if you could empower the relevant administrator or even the developer to take corrective actions from anywhere, at any time?

With our new solution, xMatters (alarmpoint) for CA Workload AE, you can notify and empower the right people, at the right time, to take corrective action from anywhere. (Yes, even from a grocery store!)

A solid workload automation solution makes it possible for organizations to effectively manage thousands of computing jobs required to process their business transactions. Any disruption due to a job failure can have a significant impact on an organization's capability to deliver goods and services to its end customers. In order to avoid a prolonged disruption, you cannot just rely on simple email notifications (as someone said "Zombie Jobs Can't Be Stopped by Email Broadcasts").

You need an intelligent notification system which can automatically match an incident to the right user. You need to send the relevant information to the user, so that he or she can troubleshoot the problem. You need a solution that can notify users on any type of device: mobile phone, notebook, or tablet.

xMatters (alarmpoint) for CA Workload Automation AE helps address this challenge. Some key highlights of the solution are:

  • Users can define what device(s) they want to be notified on (e.g.  iPhone, Blackberry, Android, etc.) and the way they want to be identified (e.g. SMS phone, voice, pager, email, etc.).
  • Sophisticated group definition, rotation, scheduling, and escalation is built into the solution to find the right person for the job.
  • Once notified, the user can actually take any action, from the device.
  • There is no "app" to be installed on any of the devices for this to work. As a result, there are no security/policy issues.

 For a demo and more information please visit http://www.xmatters.com/microsites/ae-demo.

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By: Umair Khan
Umair Khan is Principal Product Marketing Manager for Workload Automation at CA Technologies. He has over five years of experience working for various technology companies across the globe. Umair is a recent graduate of HULT International Business School (Cambridge, Mass.) where he earned an M.B.A. in...
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