Whether your IT organization supports a commercial business or a government entity, there is low tolerance for infrastructure degradation and outages. In one case your inadequate performance will hinder your company's ability to compete (and potentially will have a negative effect on revenue generation). In another case public safety might be put at risk.
Despite what is at stake, Enterprise Management Associates reported in a 2008 survey that 54% of applications-related problems were first reported by users. This means that for one of every two problems the IT organizations interviewed were playing catch up; they had no idea that performance was degraded and had to rush analyzing those issues while the users were already being affected.
Advanced infrastructure performance management enables IT organizations to spot performance trends and correct infrastructure problems before degradations escalate to noticeably impact users or deny service. Advanced thresholding algorithms, combined with live and historical performance, capacity and utilization reporting, and advance notification, can transform IT Operations from reactive to proactive - resulting in improved service quality and staff efficiency.
CA eHealth Performance Manager (PM) provides a complete view of physical and virtual infrastructure health, monitoring multi-vendor, multi-technology networks and systems, databases and applications, all of which can affect service quality. CA eHealth PM collects performance data, evaluates it for threshold violations and issues early warnings in real time so you can address problems before they become critical. The proactive intelligence is based on the solution's time-over-threshold and deviation-from-normal algorithms that are used to understand exceptions in a historical context and assure that only persistent degradation problems are reported.
CA eHealth PM's unparalleled capabilities and proven scalability make it a natural choice for corporations and government organizations alike. In fact today nine of top 10 global Telco Service Providers1 are relying on CA eHealth PM to guarantee the delivery of their contracted level of service to hundreds of millions of combined commercial and consumer customers, while the four largest US Federal Agencies2 use it to carry out their vital missions.
(1) By revenues, according to the 2009 Fortune Global 500 Industry Ranking
(2) By number of civilian personnel, according to the US Office of Personnel Management records.